Support Plans
Global protection for your labeling investment
Your success is dependent on your output. With our industry-leading global support team, you receive expert assistance personalized to your needs to ensure business continuity and maximize the return on investment of your labeling.
Maximized uptime
Our global support experts provide timely responses to resolve issues quickly and mitigate potential disruptions, along with add-on advanced services for mission-critical environments.
Deployment success
We expand your in-house resources with unlimited access to technical experts and online resources to ensure you are successful with implementing your new barcode labeling solution.
Personalized assistance
We provide the industry’s most personalized support. Access live support via email, phone, and chat and in your preferred language around the world. Available 24/7/365 support add-on for assistance anytime.
BarTender Support
Essential
Contact sales for a quote.
- Only available in BarTender Cloud™
- Get answers to your labeling questions with online resources, including knowledge base and community forums
- Web-form/Email support when you need extra assistance
BarTender Support
Standard
Contact sales for a quote.
- Gain access to live technical support channels, including phone and chat
- Free software updates to stay current with the latest features and security enhancements
- Expand your in-house resources with licensing and activation assistance, diagnosis and support, and more
BarTender Support
Premium
Contact sales for a quote.
- Minimized disruptions with 24/7/365 live support, including after business hours, weekends, & holidays
- Escalation prioritization to senior technicians for critical or complex support issues
- Guaranteed 1-hour priority response to ensure business continuity of your mission-critical labeling
| Essential | Standard | Premium |
|---|
General
| Essential | Standard | Premium | ||||
|---|---|---|---|---|---|---|
| Coverage hours |
Business hours |
Business hours |
24/7/365 |
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| Free product updates | ||||||
| Knowledge base | ||||||
| Staffed community forum | ||||||
| Email/web-form support | ||||||
| Live phone support | ||||||
| Live chat support | ||||||
| Licensing and activation assistance | ||||||
| Escalation prioritization to senior technicians | ||||||
| First-response time target |
2 business hours |
1 calendar hour |
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| Weekend and public holiday support | ||||||
| Guaranteed 1-hour response time for business critical issues | ||||||
| Eligible products |
Cloud only |
Purchased Editions and Cloud |
Professional, Automation, Enterprise, and Cloud |
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| Supported languages |
English, Spanish, Chinese (Simplified & Traditional), Japanese, French, and German |
English, Spanish, Chinese (Simplified & Traditional), Japanese, French, and German |
Frequently asked questions
In order to get support, you will be asked to enter your Product Key Code (PKC) or Support Number. The PKC was emailed when the product was purchased. You can find your support number in BarTender Designer, under Help/About or by clicking here.
We will send a notice to the email associated with the original purchase or registering contact. We’ll notify you two months before your MSA expires.
Yes, you can purchase 1-year or 3-year agreements. Additional discounts are available for plans 3 years or longer. Contact sales here.
Get live access to our support experts via email, chat and phone. BarTender Enterprise and Automation customers can also add Premium 365, 24/7 Support, with priority response around the clock and a 2-hour guaranteed initial reply time.
Yes, Maintenance and Support provides you with free updates. When an update or new version of BarTender is released, you’ll receive an email notification describing how to update.
Yes, you can easily upgrade your software edition or add printers to your current license.
